We take your privacy seriously

We are sick and tired of organizations not respecting their user's privacy. Too many times they directly share it with advertisers or leave it in an unsecured location. Then they claim they "don't know who/what was impacted". We do things differently:

  1. We never share your information to third-parties that aren't directly and obviously involved in providing a service to you (and we ensure that third-parties comply with our strict privacy measures)
  2. We never see any sensitive financial information; it's sent directly (and securely) to the PCI-certified payment processor Stripe (see their privacy policy)
  3. We always store sensitive data with the highest encryption and keep each organization in a separate database
  4. We always log and monitor every access attempt to your data (by our team and your organization's members), and prevent even most of our employees from seeing sensitive information
Since we can't summarize a full policy in four points, here's the actual policy:

This privacy notice discloses the privacy practices for Alpha Portal, including our website (https://alphaportal.io) and web application (https://app.alphaportal.io). This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order or process a payment.
Unless you ask us not to, we may contact you via email or text message in the future to tell you about updates, new products or services, or changes to this privacy policy. In addition, your organization's leadership (e.g. executive board, directors, or anyone with administrative access to Alpha Portal) will have access to the information you submit.

Relationship Between Alpha Portal, Your Organization, and You
Alpha Portal provides a closed space for your organization to conduct its business. While each organization is different, they all need to see data you submit. This includes your name, email, phone number, and additional information if the organization has designated that information to be required).
If information is incorrect or you'd like it removed, your organization's leadership or the Alpha Portal support team can assist you in correcting or removing it.
Your organization will never see sensitive data like your password or financial information.
You can get in touch with us to learn about how your specific organization uses and collects your data.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the contact form: Registration
In order to use the Alpha Portal app, a user must first complete the registration form. During registration a user is required to give certain information. This information is used for your organization and Alpha Portal to provide the Alpha Portal Service. At your option, you may also provide demographic information (such as gender or age) about yourself, which may be required by your organization.

Your organization may use Alpha Portal to collect dues and fees. Alpha Portal will never charge a user without their direct consent, unless it is authorized (e.g. a subscription). To make a payment, you may be required to provide contact information (like your billing address) and financial information (like credit card number, expiration date, or bank account numbers). This information is used for billing purposes and to fill your orders exclusively. Alpha Portal will never see any sensitive data (like credit card numbers), as those are sent directly to our payment processor Stripe. If we have trouble processing an order, we'll use your information to contact you.

For our public website only, share aggregated demographic information with Google Analytics (https://alphaportal.io). Due to Google's track record with privacy, Google Analytics has absolutely no involvement with the portal app itself (https://app.alphaportal.io). Data sent to Google Analytics is not linked to any personal information that can identify any individual person.
We send emails using Mailgun.
We don't partner with any other third-party services. That's how important privacy is to us!

We take incredible precautions to protect your information. When you submit sensitive information via the portal, your information is protected both online and offline.
Wherever we collect sensitive financial information (such as credit card numbers), that information is encrypted and transmitted directly to payment processor in a secure way. We never see sensitive financial information. You can verify this by looking for a closed lock icon in the URL of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment and are inaccessible to the outside world.

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Google Analytics may use cookies on our site as well. However, we have no access to or control over these cookies.

Notification of Changes
Whenever material changes are made to the privacy notice, we will send an email to all members with active Alpha Portal accounts.

Last revised November 30, 2019

© 2022 Alpha Portal LLC Privacy | Terms | Contact