We believe it's important to trust (and like!) the company you're getting software from. Alpha Portal strives to be honest, fair, and enjoyable to work with for all of our customers.
Many large companies are great at delivering quality software. However, they all seem to lack a personal touch. Our goal is to provide best software and the best customer service: for your organization's leadership and members alike. We have response times of hours, not days. Our software has a modern interface, is easy to understand without training, loads data quickly, and works great on a mobile phone.
We make it extremely easy to get in touch with us, and we waste no time getting you the support you need. Your members don't need to bug you to get help with Alpha Portal. And you and your organization's executive board can text our team directly.
By making our software in-house using a small and efficient team, we can directly compete with large portal products while keeping our prices low. Our competitors don't even mention their price unless you hear their sales pitch. All members of our team have experience in running or being part of an organization – student groups, fraternities, sororities, athletic clubs, and more. We've seen some terrible organization management systems, and knew it could be done better.
Alpha Portal is a web-based organization management system. All members can access an organization-wide portal interface, to view other members and contact them, pay their bills or dues, view events and see their attendance history, submit information to leadership, and more. It performs many helpful automated functions, like issuing late fees on an unpaid invoice, sending mass text and email notifications, and keeping track of potential new members.
We are more affordable than almost all of the comparable organization management systems we have seen on the market. We have two tiers of our software, to keep things simple: Basic and Advanced. We don't charge anything extra for – or limit in any way – the number of members. Per organization, the Basic tier is $20/month, and the Advanced tier is $45/month (prices in USD). There are no other charges or fees for having an active organization account, except for the processing fee on members making payments to your organization, which can be applied as your members pay, or deducted from your organization's payout, whichever you prefer.
Alpha Portal takes care of most small-to-medium organizational operations. Please visit our features page to learn about the features included with Alpha Portal, and check out the pricing page to see how much each tier costs, and the differences between them. If you'd like to learn more about how specific features work, please contact us or fill out our sign up form to get started risk-free.
Each installation is unique and tailored to your organization. We adjust some basic parameters for every organization, and we work with you to customize the app for what your organization specifically needs. Because of this, and the time it can take to import and set up the portal, the onboarding process may take several weeks. When you sign up, you'll send us some important information about you, your organization, and your goals. We assign a dedicated support representative. You can contact them for everything: questions, bug reports, billing issues, account setup, and more. Your members will never be charged fees unless they are making a purchase and you've opted for members to cover processing fees. Your organization won't be charged a monthly rate until 365 days after the first contact we've had with you. You will be notified well in advance before any monthly charges, and you can always cancel your account before the monthly rate is applied.
We want to be perfect for every organization, but if our software doesn't work for yours, you can cancel at any time, or pause your subscription until you're ready to start up again (keeping all your data intact if requested). But, if there's a specific feature that we could add to make you stay, let us know before you cancel!
Privacy is not only our policy, it's our foundation. We understand that privacy and security is extremely important to every organization – including us. From day one, we built Alpha Portal on the latest cryptographic methods. Sensitive data is salted and hashed using SHA-256 while in transit and at rest. No one, except the payment processor Stripe , sees your credit card or bank account numbers. Each organization receives an isolated database that prevents any overlap between our customers. We believe privacy is a fundamental human right, and will never sell or share your information unless it's necessary to assist you or maintain your account with us (see our privacy policy"). All organization data access is logged and available to you. If you make a mistake and delete important data, we can recover it from our backups, which are secured using the same standards.
