We believe in fair, honest, and transparent pricing. There are no unforeseen charges for you to worry about, and no pesky per-member costs. You can pay Alpha Portal costs with money received from your members, or with almost any other payment method. We don't require annual contracts unless you want significant customizations to your organization, or if you're part of a national headquarters that uses Alpha Portal.
There is absolutely no cost for the entire first year of being on Alpha Portal. We know you'll love our software, and you have a whole year to try it out – risk-free.
|Dedicated support representative|
|Customized installation||Custom logo||Custom email templates & color scheme|
|Collect binding e-Signatures|
|Send members to collections|
|Organization-branded email address|
|Support for national headquarters|
|Swipe student & state IDs|
|Credit card payment fees||4%||3.5%|
|Bank account payment fees||free or 2%||free or 1.5%|
|Payout restrictions||1 payout/month||unlimited|
|Send mailed paper checks||1 check/month||50 checks/month|
|Customizations & SLAs|
|Credit and debit cards||4%||3.5%|
|Bank ACH payments||free or 2%||free or 1.5%|
|Minimum fee per payment||$3||$2|
Some banks charge us for processing an ACH transaction. If this is the case, the fee will be applied.
If a payment is returned, disputed, dishonored, or charged back, your organization will be charged a fee. Having your member cancel the dispute is the easiest way to have this fee refunded. Otherwise, we will provide evidence against the dispute for the issuing bank, and in the event that our appeal is accepted, the chargeback fee will be refunded.
|Cost to pay-out collected funds||Free||Free|
|Payout limitations||1 direct deposit a month||Unlimited|
|Direct deposit transfer delays||3-5 business days||3-5 business days|
|Mailed checks quota||1 free mailed check a month||50 free mailed checks a month|
|Additional mailed check request costs||$3 fee per check||$1 fee per check|
|Mailed check arrival delay||5-8 business days||5-8 business days|
There are never fees when transferring your money out of Alpha Portal.
Due to the global increase of fradulent financial activity, any account that collects suspicious payments may be prohibited from receiving direct deposits until an investigation is completed. We have never had to do this to a legitimate organization.
Organizations with frequent chargebacks or dis-honored payments may be prohibited from receiving direct deposits until any dis-honored payment (plus applicable fees and taxes) are received. We only very rarely, after unsuccessful attempts to contact the organization, have done this.
If you have big plans to use Alpha Portal in your organization: want a tailored or customized package, or want to improve a specific feature to fit your organization? We can discuss custom service-level agreements (SLAs), supporting a large number of smaller organizations, working with sensitive financial data, and more.
Use of Alpha Portal at this scale is encouraged, but may come at a higher cost than the Portal Advanced subscription (depending on the amount of customization required). We'll be happy to discuss and compare pricing, and we assure you it will be very competitive.
With Portal Advanced, you can keep track of the GPAs from your members over time, and allow them to submit logged study or service hours.
When Alpha Portal sends an email to your members (notifying them of a new invoice, successful payment, etc.), it is sent through an AlphaPortal.io email address. With Portal Advanced, you can send email from your own SMTP server, or we can help you get a custom-branded email address from our email servers.