We believe in fair, honest, and transparent pricing. There are no unforseen charges for you to worry about, and no pesky per-member costs. You can pay Alpha Portal costs with money received from your members, or with almost any other payment method. We don't require annual contracts unless you want significant customizations to your organization, or if you're part of a national headquarters that uses Alpha Portal.
|Dedicated support representative|
|Customized installation||Custom logo||Custom email templates & color scheme|
|Custom domain||Point your domain to Alpha Portal||Free included domain*|
|Collect binding e-Signatures|
|Send members to collections|
|Public organization website|
|Support for national headquarters|
|Swipe student & state IDs|
|Credit card payment fees||4.0%||3.5%|
|Bank account payment fees||free or 1.5%||free or 1.0%|
|Direct deposit quota||1 deposit/month||unlimited|
|Send mailed paper checks||1 check/month||50 checks/month|
|Custom SLAs and big plans|
|Credit and debit cards||4.0%||3.5%|
|Bank ACH payments||free or 1.5%||free or 1.0%|
|Minimum fee per payment||$3||$2|
Some banks charge us for processing an ACH transaction. If this is the case, the fee will be applied.
If a payment is returned, disputed, dishonored, or charged back, your organization will be charged a fee. Having your member cancel the dispute is the easiest way to have this fee refunded. Otherwise, we will provide evidence against the dispute for the issuing bank, and in the event that our appeal is accepted, the chargeback fee will be refunded.
|Direct deposit quota||1 direct deposit a month||Unlimited|
|Direct deposit transfer delays||3-5 business days||3-5 business days|
|Mailed checks quota||1 free mailed check a month||50 free mailed checks a month|
|Additional mailed check request costs||$3 fee per check||$1 fee per check|
|Mailed check arrival delay||5-8 business days||5-8 business days|
There are never fees when transferring your money out of Alpha Portal.
Due to the global increase of fradulent financial activity, any account that collects suspicious payments may be prohibited from receiving direct deposits until an investigation is completed. We have never had to do this to a legitimate organization.
Organizations with frequent chargebacks or dis-honored payments may be prohibited from receiving direct deposits until any dis-honored payment (plus applicable fees and taxes) are received. We only very rarely, after unsuccessful attempts to contact the organization, have done this.
If you have big plans to use Alpha Portal in your organization: want a tailored or customized package, or want to improve a specific feature to fit your organization? We can discuss custom service-level agreements (SLAs), supporting a large number of smaller organizations, working with sensitive financial data, and more.
Use of Alpha Portal at this scale is encouraged, but will come at a higher cost than the Portal Advanced subscription. We'll be happy to discuss and compare pricing, and we assure you it will be very competitive.