Support
Real human customer support.
Every plan includes a named support contact who knows your site.
What's included
A named contact
The same person, who knows your setup and your history.
Same-day response
Answers the same business day.
Email, chat, and phone
All three reach the same person.
Migration and setup help included
We do the first import with you and set up your modules.
We support your members too
When your members hit a snag, they can reach us directly. You don't have to relay their questions.
Answers from the people who built it
We built the whole platform, so the person answering can fix the problem.
The help center ships with dozens of articles, searchable down to the exact section
We track searches that return nothing, then write the missing article
Smart Insights flags problems and the fix
The FAQ covers the common pre-signup questions, and the switching page covers imports
A TYPICAL THREAD
"Import went sideways, half my members are missing?"
You · 9:02 am
"Found it, your CSV had two email columns. Fixed and re-run, all 184 are in. Want me to walk you through the field mapping?"
Alex (your contact) · 10:15 am
Every plan includes a real human: a named contact, same-day replies, and help getting set up. We support your users too.