ModulesLive Chat and Web Push

Answer visitors while they're still on the page.

A chat widget for your site or any site, with support chats that become tickets, sales chats that become CRM deals, and an alert ladder that finds a human.

A Pro module. No per-agent pricing.

Chat with us
Hi! You're first in line. Someone is on the way.
Does the gala have veggie options?
Yes! Pick it on your ticket form.
Type a message
Staff console
1 waiting
Guest · /events page waiting 40s
"Does the gala have veggie options?"
Claim and reply
INTERNAL NOTE · visitor can never see this
Menu PDF is on the event page, second file.
Alert ladder: push, then push and text after 30 seconds, then email if nobody answers.

A widget you control

Drop-in snippet for any site, or automatic placement on your pages
Support or sales at the start. Signed-in members skip the form
Quick-start buttons, proactive messages, and per-page routing
Custom launcher, colors, greeting, and every visitor-facing string
Post-chat ratings, transcripts, and attachments both ways
Web push: browser and phone notifications, per-device opt-in, with iOS's extra install step explained on screen

Where chats end up

Support chats are tickets from the first message
Sales chats open a CRM deal while the conversation is live
A missed chat still becomes a ticket, and follow-ups ride the ticket email

The alert ladder

Alerted the moment a visitor engages, before the first message
Ladder: web push, then push plus text, then email
Each text carries a sign-in link straight into the conversation
Claim on first reply, transfers, saved replies, and visitor context
Reports: volume, answer rate, time to answer, and ratings

Works with the rest of the portal

Tickets carry the chat history and email replies
The online indicator can follow your availability
Chats appear in analytics journeys

Alpha Portal vs typical live chat products

Alpha PortalTypical chat tools
Per-agent monthly pricingNoneStandard
Chats become tickets and CRM dealsIncludedHigher tiers
Alert ladder with push and textIncludedPush only
Works on external sites tooIncludedIncluded
Visitor history without typed-email matchingIncludedRare

Every plan includes a real human: a named contact, same-day replies, and help getting set up. We support your users too.

Turn on Live Chat.

PowerTables

Add new item
Insert new data into the table.

Open an item
View any individual row in the table.

Edit items
Modify one or multiple rows in the table. Some tables edit inline in the view window instead.

Delete items
Permanently remove one or multiple rows in the table.

Advanced filtering
Sort and filter by column, condition, and value. Toggle between "and" / "or" filtering, and add multiple levels of sorting.

Column visibility
Choose which columns to show and hide in the table.

Instant search
Search for any record in the table.

First Column Sorted Column Last Column
Barry 1. Example Data
Adam 2. Example Data

Sortable columns
Click on any column heading to sort by that column, ascending. Click again to sort descending. Hold SHIFT to sort by multiple columns.

Selectable rows
Click a row to select it. Click again to deselect. Hold CTRL or CMD and click to select multiple individual rows, or SHIFT and click to select a range of rows. Press CTRL+A or CMD+A to select every row, including rows on other pages. Press ESC to clear your selection.

Copy all rows
Copy the contents of the table to your clipboard.

Download Excel file
Download an XLS file that can be opened in Excel, Google Docs, Numbers, etc.

Download PDF file
Download a PDF file that can be opened with any web browser or PDF reader.

Print table
Open a simple, printable view of the table.

PowerTables help
Opens this help window.

Showing all 2 pieces of data

Quick statistics
How many rows exist, how many are visible under the current filter or search, and how many are selected.