ModulesFeedback
Ask how it went, at the moment it happened.
A quiet in-app rating prompt, asked at the right moments, so you get the score and the response rate together.
Included free on every plan. No per-response pricing.
How did it go?
Order #8412 · Club hoodie
Thanks! Recorded with its context: order #8412. Never asked again. Reset
THIS YEAR
4.6 average122 ratings
5
4
≤3
Every prompt shown and dismissed is counted, so the score comes with a response rate.
Asked at the right time, and rarely
A five-star prompt with an optional comment
Shown after a number of visits you choose. Never to admins
Also right after an order or an invoice payment
Never asks the same member twice
Every rating carries its page and context, like the order number
Works with the rest of the portal
Order-experience and payment-experience prompts feed one review surface
Help-article ratings tracked separately, scoped to documentation quality
Alpha Portal vs typical feedback setups
| Alpha Portal | Survey tool pop-ups | |
|---|---|---|
| Extra subscription | No | Yes |
| Context-aware moments (after an order, a payment) | Included | Generic timers |
| Response-rate reporting | Included | Sometimes |
| Never asks the same member twice | Included | Depends |
Every plan includes a real human: a named contact, same-day replies, and help getting set up. We support your users too.