Common questions.
Short answers, with links to the full pages. Money questions in depth live on the pricing page.
Your data
Who owns the data?
You do. You can export everything at any time: the member list, content, and records, in standard formats.
What happens if we cancel?
Export everything, then stop. There's no contract, and turning a module off keeps its data in the meantime. A module's scheduled tasks and automation stop with it.
Where do our files live?
On platform storage by default, or on your own storage. Existing files stay where they are and keep working.
Pricing
What does it cost?
The platform fee is 1% of sales through the portal, plus the processor's standard card rate. Monthly plan fees are waived at volume. Plan details are on the pricing page.
Do you charge per member or per seat?
There's no per-seat pricing. Plans differ by what's included, and the pricing page lays it out.
Is my organization too small for this?
No. There's a free plan, and the platform fee scales with what you sell.
Members and sign-in
Do our members need new logins?
One account covers everything on your portal. Invoices and pay links also work from an emailed magic link, with no password at all.
Can members use accounts they already have?
Yes: Google, Microsoft, Clever, or any OIDC provider, plus passkeys and two-factor.
Switching
Can you import from our current tool?
Member lists import from a spreadsheet, and we do the first import with you. The switching page covers what moves over.
Can we run it alongside what we use now?
Yes. Turn on one module at a time and keep the old tool until you've compared them.
Security
How is the portal secured?
Passkeys, two-factor, and SSO are built in, breached passwords are rejected, and sensitive member fields can be encrypted. The security page has the full list.
Do you sell or share member data?
No. Your member list is yours, and it never feeds ads or third parties.
Support
Who answers when something breaks?
Your named contact, the same business day, by email, chat, or phone. We support your members too.
Is there documentation?
The help center ships with dozens of platform-written articles, searchable down to the exact section.
Every plan includes a real human: a named contact, same-day replies, and help getting set up. We support your users too.